What Is App24x7Help.exe? Is It A Virus Or Malware? How To Fix?

What is App24x7Help.exe?

App24x7Help.exe is an executable exe file which belongs to the Windows process 24x7Help which comes with the software developed by Crawler.

The .exe extension of the App24x7Help file specifies that it is an executable file.

Malware and viruses are also transmitted through exe files. So we must be sure before running any unknown executable file on our computers.

TIP: If you are facing System related issues on Windows like registry errors or System files being deleted by virus or System crashes we recommend downloading Restoro software which scans your Windows PC for any issues and fixes them within a few steps.

We will check if the App24x7Help file is a virus or malware? Whether it should be deleted to keep your computer safe? Read more below.

Is App24x7Help.exe safe to run? Is it a virus or malware?

Let’s check the location of this exe file to determine whether this is a legit software or a virus. The location of this file is mentioned below.

File Location : C:Program Files (x86)24x7Help

To check whether the exe file is legit you can start the Task Manager. Then click on the columns field and add Verified Signer as one of the columns.

Now look at the Verified Signer value for App24x7Help.exe process if it says “Unable to verify” then the file may be a virus.

File Name App24x7Help.exe
Software Developer Crawler
File Type exe
File Location C:Program Files (x86)24x7Help
Software 24×7 Help


If the developer of the software is legitimate, then it is not a virus or malware. If the developer is not listed or seems suspicious, you can remove it using the uninstall program.

How to check if App24x7Help is a security issue ?

We also recommend using Security task manager application  to find which processes are unwanted in your windows computer and can be security issue. Here is how you can find whether App24x7Help is a security threat using Security task manager application.

  1. Download Security task manager application and install it on your computer.
  2. Run it as administrator. It will now show all the applications that are running on your computer.
  3. Now it will show the Rating, file location , company and product name for each process.
  4. Now click on the Ratings column to sort based on ratings.
  5. You will now see which process has the worst rating easily so can decide App24x7Help is given a bad rating or not easily.
  6. You will also find whether the App24x7Help process is important or not with this feature.

How To Remove or Uninstall App24x7Help.exe

To remove App24x7Help.exe from your computer do the following steps one by one.

  1. If the file is a part of a software program, then it will also have an uninstall program. Then you can run the Uninstaller located at directory like C:Program Files>Crawler>24x7Help or24x7 Help >App24x7Help_uninstall.exe.
  2. Or the App24x7Help.exe was installed using the Windows Installer then to uninstall it Go to System Settings and open Add Or Remove Programs Option.
  3. Then Search for App24x7Help.exe or the software name 24×7 Help in the search bar or try out the developer name Crawler.
  4. Then click on it and select the Uninstall Program option to remove App24x7Help.exe file from your computer. Now the software 24×7 Help program along with the file App24x7Help.exe will be removed from your computer.

Frequently Asked Questions

How do I stop App24x7Help process?

In order to stop the app24x7help.exe process from running you either have to uninstall the program associated with the file or if it’s a virus or malware, remove it using a Malware and Virus removal tool.

Is App24x7Help a Virus or Malware?

As per the information we have the App24x7Help might be a virus or malware because even a good file might be infected with malware or virus to disguise itself. So follow our tutorial above to check it.

Is App24x7Help causing High Disk Usage?

You can find this by opening the Task Manager application ( Right-click on Windows Taskbar and choose Task Manager) and click on the Disk option at the top to sort and find out the disk usage of App24x7Help.

Is App24x7Help causing High CPU Usage?

You can find whether App24x7Help is using Full CPU by opening the Task Manager application. Now find the App24x7Help.exe process and check the CPU usage percentage.

Is App24x7Help causing High Network Usage?

If the App24x7Help has High data Usage, you can find this by opening the Task Manager windows app and find the App24x7Help.exe process and check the Network Usage column percentage.

How to check GPU Usage of App24x7Help?

To check whether the App24x7Help is causing high GPU usage, open the Task Manager window and look for the App24x7Help process in the name column and check the GPU usage column.

I hope you were able to learn more about the App24x7Help.exe file and how to remove it.

Let us know in the comments below if you face any other App24x7Help issues.

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