Amazon Prime Video Problems & How to Fix them

Amazon Prime Video is a streaming service that offers a wide range of TV shows, movies, and original content to its subscribers. However, despite its popularity, there are many problems being faced by it’s users.

Why Amazon Prime Video is Not Working:

There are several reasons why Amazon Prime Video may not be working for some users.

Internet Connection Issues:

One of the most common reasons is that the user’s internet connection is too slow or unstable. Streaming requires a stable and fast internet connection, and if the connection is slow or unreliable, the video may not load or may buffer frequently.

Compatibility Issues:

Another reason why Amazon Prime Video may not be working is that the user’s device is not compatible with the service. Amazon Prime Video is available on a wide range of devices, including smartphones, tablets, smart TVs, and streaming devices, but not all devices are compatible. If the user’s device is not compatible with the service, they will not be able to access it.

Potential Solutions:

Device compatibility: Amazon Prime Video is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices such as Fire Stick, Chromecast, and Apple TV. However, some older devices may not be compatible with the latest version of the Prime Video app. If you are experiencing issues with your device, check that it meets the minimum system requirements for the Prime Video app.

Software Update: Make sure your device’s software is up to date, if an update is available, install it.

Uninstall and reinstall the app: If the above steps do not work, try uninstalling and reinstalling the Prime Video app on your device.

Streaming Problems on Prime Video

Buffering issues and Error Codes

One of the most common issues users face when using Amazon Prime Video is streaming problems such as buffering, slow load times, and video not working with error code 1060. These problems are usually associated with bandwidth and network connectivity issues. Other prime video error codes that may be encountered include 1007, 1022, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, and 9074.

Potential Solutions:

  • Internet Connectivity and Bandwidth: Amazon recommends at least 1Mbps speeds for SD content, 5Mbps for HD content, and 25Mbps for 4K UHD titles. To check if your internet speed meets these requirements, run a network speed test on your phone or computer. If you’re facing Wi-Fi connectivity problems, check out our guide on how to fix them.
  • Media Streaming Device: If you’re using a media streaming device to watch Prime Video on a TV, make sure that the HDMI cable meets the HDCP 1.4 (for HD content) and HDCP 2.2 (for UHD and HDR content) standards. Ensure that the cable is not torn or frayed and is in working condition. You might need a new HDMI cable to fix your streaming problems.

Settings Issues:

Another common issue users may face with Amazon Prime Video is streaming problems that may not be related to hardware or network connectivity. These problems may be caused by settings and too many simultaneous streams.

Potential Solutions:

  • Video Quality Settings: Prime Video automatically detects the best possible video quality for the stream, but you can change and force it to select the best option if you’re seeing poor video quality. While watching a video on your phone, browser, or smart TV, go to the gear icon at the top right corner and choose Best to look the stream to the highest video quality setting. It will also tell you the amount of data every level will use, so make sure you have enough data if you’re using a mobile service. Remember that if you do have bandwidth issues, you will see excessive buffering and slower load times at the highest quality setting.
  • Motion Smoothing Settings: Poor video quality on your smart TV might be because of the motion smoothing setting. Motion smoothing is a good setting to activate when watching sports, but it makes many movies and TV shows look bad. It’s best to turn off the option on your TV if possible. Depending on the TV manufacturer, it’s called different things, like Action Smoothing, Auto Motion, Tru Motion, Motion Flow, and more.
  • Concurrent Streams: You can sign in to Prime Video on multiple devices, but Amazon limits the number of concurrent streams to just three. If three devices are already watching shows and movies on Prime Video, it won’t work on a fourth. Interestingly, Prime Video allows two simultaneous streams of the same title, though.

Unused Devices:

  • Check how many devices are signed into your Prime Video account and remove any that are unused.
  • Open the Prime Video website, click on your profile icon at the top right corner, go to Accounts and settings > Your devices (tab), and select Deregister next to the devices you want to remove.

RAM Management:

  • RAM management on your device might also stop Prime Video from working properly. This may not be a common problem, but it is worth checking if you are facing issues with videos not loading or poor video quality.

Sign-in and Prime Video Account Issues

Another common issue that users may face is problems with signing in to their Amazon Prime Video account or issues with their account settings.

Potential Solutions:

Incorrect login details: Double-check that you are entering the correct login details for your Amazon Prime account. If you have forgotten your password, you can reset it by clicking on “Forgot your password?” on the login page.

Account settings: If you are having issues with your account settings, such as not being able to access certain content or change your subscription, make sure that you are signed in to the correct account. You can check this by going to the Accounts and settings section of the Prime Video website and checking which account is currently active.

Billing and Payment Issues: If you are having issues with billing or payment for your Amazon Prime subscription, check that your payment method is up to date and that your account has enough funds to cover the subscription cost. You can update your payment method by going to the Accounts and settings section of the Prime Video website and selecting the Payment options tab.

Check subscription status: Also, verify if your subscription is active or not, if it has expired, renew it.

Why Amazon Prime Video is Unavailable:

Another issue that users may encounter is that Amazon Prime Video is unavailable in their region. Amazon Prime Video is only available in certain regions and countries, and if the user is trying to access the service from a region where it is not available, they will not be able to access it. Additionally, some content may be restricted or blocked in certain regions.

Why Amazon Prime Video Quality is Bad:

Another issue that users may encounter is that the video quality of Amazon Prime Video is poor. This can be caused by a number of factors, such as a slow internet connection or a problem with the streaming device.

Another reason why the video quality of Amazon Prime Video may be poor is that the user is not watching the video in the highest quality available. Amazon Prime Video offers different video quality options, such as standard definition and high definition, and the user may need to select the highest quality option in order to get the best video experience.

Read our Complete guide on how to fix Amazon prime video quality

Why Amazon Prime Video Not Working on TV:

Another issue that users may encounter is that Amazon Prime Video is not working on their TV. This can be caused by a number of factors, such as a faulty HDMI cable or a compatibility issue between the TV and the streaming device.

Another reason why Amazon Prime Video may not be working on a TV is that the TV’s firmware is not up to date. Manufacturers often release updates to improve the performance and compatibility of their TVs, and if the TV’s firmware is not up to date, it may not be able to properly display Amazon Prime Video.

Why Amazon Prime Video Keeps Buffering:

One of the most common issues that users may encounter when using Amazon Prime Video is that the video keeps buffering. This can be caused by a number of factors, such as a slow internet connection or a problem with the streaming device.

Another reason why Amazon Prime Video may keep buffering is that the user’s device is not powerful enough to handle the streaming process. Streaming requires a lot of processing power, and if the user’s device is not powerful enough, it may struggle to keep up with the video stream.

Why Amazon Prime Video Has Ads:

As mentioned above, Amazon Prime Video does have ads for other Amazon products and services. While this may be annoying for some users, it is important to note that ads are a necessary part of the streaming business model. Streaming services need to generate revenue in order to continue producing and acquiring new content, and advertising is one of the main ways they do this.

Why Amazon Prime Video is Not Mirroring:

Another issue that users may encounter is that Amazon Prime Video is not mirroring on their device. This can be caused by a number of factors, such as a compatibility issue between the device and the streaming service or a problem with the device’s software.

One of the main reasons why Amazon Prime Video may not be mirroring is that the user’s device does not support screen mirroring. Not all devices have the capability to mirror their screen and display it on another device. Additionally, the user may need to enable screen mirroring on their device and ensure that both devices are connected to the same network.

Why Amazon Prime Video Service is Bad:

Despite its popularity, some users may find that Amazon Prime Video is not as good as other streaming services. One of the main reasons for this is that Amazon Prime Video’s library of content is not as extensive as other streaming services. Additionally, Amazon Prime Video’s user interface can be difficult to navigate, making it harder for users to find the content they want to watch.

Another reason why some users may find Amazon Prime Video to be bad is that it has ads. While Amazon Prime Video does not have as many ads as other streaming services, it does have ads for other Amazon products and services. This can be annoying for users who are used to ad-free streaming.

In conclusion, while Amazon Prime Video is a popular streaming service, it does have its fair share of issues. Users may encounter problems with compatibility, availability, buffering, and video quality. However, many of these issues can be resolved by troubleshooting the device, internet connection and other settings.

About The Author: Gowtham V is a tech blogger and founder of HowToDoNinja.com who is an expert in Technology & Software and writes awesome How-To Tutorials to help people online. He has 5 years of experience in creating websites and writing content. He uses a Windows PC, a Macbook Pro, and an Android phone. Check out more about our website and our writers on our About US page. Also follow me on Twitter page and Linkedin

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