Change Amazon Prime Video Quality (Desktop, App)

Is your Amazon prime videos playing in very poor quality on your mobile phone, computer or on your 4k Android Smart TV? You are not alone. Many amazon video users are facing the same issue with poor streaming video quality.

Sometimes the amazon prime video quality playback will look like 480p or even lower, even though you have selected the highest video streaming quality in the Quality settings in Amazon Prime Video App or website.

Millions of people use Amazon prime video and sometimes we want to change the video quality on Smart TV or desktop for a better viewing experience or to control the internet data usage on your mobile.

You might also like to learn How to Change Amazon Prime Video Language.

Now let’s see how you can change the video quality settings on Desktop, Smart TV, Android, and iOS apps for Amazon Prime Video.

Change Video Stream Quality in Amazon Prime Video Desktop Browser

1. Log in to on your browser on your Windows or mac computer.

2. Click to your Profile name and choose the Account & Settings option.

3. Now choose the Playback Option settings. Now there will be three options for prime video quality that you can choose when playing a video on These are

  1. Good – Uses About 0.38GB per hour
  2. Better – Uses About 1.40GB per hour
  3. Best – Uses About 6.84GB per hour

4. If the above settings are not available. Then the only way to change the video quality is to watch the video that you want and click on the Video Quality Gear icon at the top right and select the Good, Better, or Best option.

5. So if you have enough data, you can choose the Best quality settings to play the video at the highest video quality possible.

Also read: How to Delete Amazon Prime Video Watch History

Fix Bad Video Quality on Amazon Prime Video even at high quality setting

If your prime video quality is still bad, there are three major reasons for it. You can fix a poor quality stream easily by fixing these below issues. They are.

1. Low Quality Internet Connection

Improve your internet connection by changing to a better provider with better internet bandwidth (The higher the better) and uninterrupted connectivity.

2. Bad HDMI cable quality

Change your HDMI cable with branded HDMI cable with link assurance option, which can be checked if you have a graphics software installed to check the HDMI cable quality.

3. You have Chosen low-quality video stream option in Amazon prime video settings.

There are three video quality settings you can choose to play your videos in. Sometimes if it is set to automatic, the video will play in the lowest quality if there are any issues with your internet connection. Or even when your internet connection can play full HD video, it will play low-quality 480p to save bandwidth. So in order to play it, choose the quality to “Best” option manually using the gear icon at the top of the video when you are playing as shown in the image below.

Also read: How to Create, Manage User Profiles in Amazon Prime Video

Change Video Quality in Prime Video Mobile App in Android & iOS

1. Open the Prime Video app on your mobile on your iPhone or Android device.

2. If you get this below message after you login then your video quality is limited when using cellular network data. Now your prime videos will play in SD quality only when you are using your mobile network. So switch to Wi-Fi to play them in the highest quality.

“To reduce strain on Mobile Networks during these exceptional circumstances, we are temporarily restricting streaming to only SD on Cellular networks until April 14. We remain committed to entertain you. Please stay safe.”

3. In order to change that, connect to Wi-Fi internet at your home to play in FullHD quality.

4. Choose the “My Stuff” option at the bottom and choose the gear settings icon on the top right.

5. Click on the Stream and Download Option.

6. Then choose the Streaming quality settings.

7. Now there will be 4 Streaming quality options such as Best, Better, Good and Data Saver.

8. Choose the option you like. Choose best quality if you want to stream prime videos in highest quality on your mobile device.

Also read: How To Delete Amazon Account Permanently

Change Video Quality On Amazon Prime TV app without Quality Settings

On many android TVs and smart TVs, there are no Video Quality Settings on the prime video app. So we will limit the internet bandwidth for the Smart TV, which will automatically change the video quality.

  1. Login to your router D-Link or TP-Link and go to the traffic control panel.
  2. Check the IP address of your smart tv or android tv by going to profile and network settings and click on the network connection. Take a note of the IP address of your Smart TV.
  3. Enter the IP or Mac address on the traffic control panel and enter the bandwidth limitations based on the quality you want.
  4. I have set up it as 3000kbps that is like 3MBps, so the video quality switched back to HD instead of Full HD 1080p when playing videos.
  5. Now your internet bandwidth to your Smart Android TV will be reduced.
  6. This is how I fixed my issue with my android tv not having an option to control the video quality on the Prime Video TV App.

Frequently Asked Questions:

How to change amazon prime video quality on Samsung Smart TV

Open Amazon Prime App on your Samsung tv and go to the settings menu and choose the Streaming option and look for the video quality option.

How to change amazon prime video quality on Xbox One

1. On your Xbox launch the prime video Xbox App.
2. Select the Settings option from the menu option of the app.
3. Go to the Amazon Video Settings option and Choose the Streaming Quality option and change the quality of the video from Good, Better, Best or Highest Quality option.

Change amazon prime video quality on LG webOS

Go to the settings panel on the Prime Video App for webOS and change the video quality settings as shown in the tutorial.

How To Change amazon prime video quality settings on Roku?

On your Roku device, go to your Roku Home >> Settings and Choose Display Type. Here you can set up video resolution and frame rate from the options like 720p HD to 4k HDR 30Hz.

How To Change amazon prime video quality settings on PS4?

On your Play Station 4, open the Prime Video App and choose settings and choose the video quality option.

How To Change Amazon Prime video quality settings on PlayStation (PS5)?

On your new PS5, open the prime video app and go to the settings page and under videos, you will find the video quality option.

I hope you could fix the video quality issue when watching your amazon prime tv shows or movies.

Do share this tutorial with your friends who have the same problem with picture quality on amazon prime. Also, leave your comments below in the comments section.

About The Author: Gowtham V is a tech blogger and founder of who is an expert in Technology & Software and writes awesome How-To Tutorials to help people online. He has 5 years of experience in creating websites and writing content. He uses a Windows PC, a Macbook Pro, and an Android phone. Check out more about our website and our writers on our About US page. Also follow me on Twitter page and Linkedin

6 comments… add one
  • Johan Jun 2, 2020 @ 10:27

    The Prime Video app on my Samsung QLED 4K/UHD Smart TV – Model Q70R – does not have a” Streaming” option under the Settings menu to change or set resolutions. The only options under Settings are Membership, Parental Controls, Language, Contact Us, Legal Notices & Sign Out.

    • Gowthamv Jun 28, 2020 @ 4:29

      Yes on some Samsung smart TV’s that run on Tizen OS, the option is not available. Follow the Router method i have updated in the post. By limiting the bandwidth to your tv you can control the quality. It worked on my TV.

  • Bill Brooks Jul 5, 2020 @ 12:08

    When I go to Playback options on the website, the only option is autoplay. I notice there are no streaming options on my TV for prime video either. It would appear that Prime Video is playing some sort of game where they remove useful functionality for no good reason.

    • Gowthamv Jul 8, 2020 @ 4:28

      I have updated the post with a recent tutorial.

  • Miss Keller Sep 29, 2020 @ 19:39

    Im using a 4k set top box (not an amazon one) on a non smart tv. Picture is great on everything but not on Amazon prime videos. it is AWFUL.
    The suggestions in this webpage do not apply to my tv, none of those options are available. For example the ‘cog’ icon does not allow any options for picture or settings at all.

    It is horrific quality.

    • Gowthamv Nov 16, 2020 @ 18:11

      As per our post, also try to troubleshoot things such as internet connection which is the major issue for poor video quality. Try connecting to a different internet network and check prime video quality.

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